Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Representative
- Belrose
- $65000 - $67000 per annum
Benefits: $65,000 + Super Great opportunity for career growth Work within a well-established Australian Medical Device organization About the Company: A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security. About the Opportunity: As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Key Responsibilities: Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP. Maintain accurate customer records within Salesforce. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Belrose
- $65000 - $67000 per annum, Benefits: + Super
Benefits: $65,000 + Super + Bonus Great opportunity for career growth Hybrid working model, with staggered start times from 8-5:30 PM Work within a well-established Australian Medical Device organization About the Company: A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved. About the Opportunity: Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing, Key Responsibilities: Monitor and respond to customer enquiries across phone calls and email in a high volume capacity Process orders both manually and using EDI by strict cut off times Be agile and adaptable to manage urgent patient on table scenarios Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams Keep up to date records of customer interactions in Salesforce Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock Investigations regarding product disputes, arranging credits as necessary Collaborate and contribute to regular team meetings Ad hoc reporting as necessary in SAP & Salesforce Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Team Leader
- Belrose
- $85000 - $90000 per annum, Benefits: Bonus and Super
Benefits: $85,000 + Super + Bonus Opportunity for career development Located in Northern Beaches, with staggered start time Global medical device organisation About the Company: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. About the Opportunity: As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market. Key Responsibilities: Monitor and supervise the daily tasks and functions of the Customer Service Team Be the key point of contact for all internal and external customer complaints, escalations and issues Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required Recruitment and selection of staff Management of induction program for direct reports and ongoing training and development Monitor staff performance against established KPIs Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Previous experience with ERP systems, specifically SAP and processing of purchase orders in a busy industry Gained leadership experience in a 2IC capacity or similar and looking for next step in career How to Apply: Click apply or contact Jane Nichols or Kelly Ann Pederson on 02 8877 8714 for a confidential discussion.
Customer Service Representative
- St Leonards
- $36 per hour
Benefits: St Leonards location. Flexible & agile culture - WFH 2 days per week once trained. High visibility role with global optical devices leader Potential for opportunity to go permanent The Company The client is a global medical device business specializing in category breaking orthodontic solutions, leveraging digital technology to deliver customized, discreet dental treatments. It operates primarily through partnerships with orthodontists and dentists, targeting both adults and teens seeking aesthetic dental corrections. The Role: Join our customer service team and play a key role in supporting both our customers and the sales function. You'll respond to customer enquiries via phone and email, process orders accurately, and stay informed on monthly promotions and incentives – all while ensuring every customer experience is seamless, responsive, and world-class. Duties Email enquiries and inbound calls Order processing in SAP Customer follow-up and troubleshooting Digital support (chat function coming soon) Collaboration with Sales, Logistics, and Operations Skills & Experience: Strong phone manner – able to take charge of a call, steer it efficiently, and tailor tone depending on the caller’s mood and needs Adaptability – our business model evolves quickly, and you’ll need to flex with it Systems aptitude – comfortable with SAP, Salesforce, Teams, phone and web-based platforms Detail-focused – accuracy is key across orders, documentation, and follow-up A passion for customer experience – someone who genuinely enjoys solving problems for people Resilience – able to stay positive in a dynamic, sometimes demanding environment How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Service Coordinator
- Belrose
- $65000 - $70000 per annum, Benefits: + Super
Benefits: $65,000 - $70,000 + Super, experience dependent Belrose location, free on-site parking Beautiful office setup, PLUS double screens and ergonomic workspaces provided for WFH once trained Positive company culture focused on internal promotions, and team development Work with a leader who've walked in your shoes and are focused on building a cohesive, motivated team About the Company: Our client is a global leader in medical devices and equipment, supplying hospitals and clinics across Australia, New Zealand, and Asia with innovative, life-enhancing technologies. With over 1000 staff and a culture built on collaboration, continuous improvement, and customer care, they’re passionate about delivering the highest standard of service to healthcare professionals. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. About the Opportunity: Reporting to a supportive and people-focused Service Manager, you’ll join a team of 14 Technical Coordinators across Australia and the Philippines. This is a backfill role, as the team continues to strengthen after a period of change and growth. You’ll coordinate service cases, allocate technicians, create quotes, and collaborate with multiple internal departments to ensure world-class support is delivered. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. Key Responsibilities: First point of contact for hospitals, clinics, and field engineers logging equipment faults or service requests Triage, track and update jobs in Salesforce and SAP S4 HANA Check contract coverage and coordinate quotes and purchase orders for billable work Liaise with sales, procurement, inventory and engineering teams to keep customers updated throughout the process Support field service and workshop-based repair processes Coordinate new equipment installs and site relocations Troubleshoot issues, follow up on tickets and maintain clear, professional communication Skills and Experience: At least two years in Service Coordination / Customer Service Representative role in the Pharmaceutical, Medical, or FMCG industries Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Order Processing experience is necessary, ideally in SAP S4 HANA Exceptional stakeholder management skills, liaising effortlessly between customer, engineering, sales and warehousing teams. Must have the enthusiasm and passion to learn Familiarity with Salesforce is valued How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences