Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Representative
- St Leonards
- $36 per hour, Benefits: + Super
Benefits: St Leonards location Flexible & agile culture - WFH 2 days per week once trained High visibility role with global optical devices leader Potential for opportunity to go permanent The Company The client is a global medical device business specializing in category breaking orthodontic solutions, leveraging digital technology to deliver customized, discreet dental treatments. It operates primarily through partnerships with orthodontists and dentists, targeting both adults and teens seeking aesthetic dental corrections. The Role: Join our customer service team and play a key role in supporting both our customers and the sales function. You'll respond to customer enquiries via phone and email, process orders accurately, and stay informed on monthly promotions and incentives – all while ensuring every customer experience is seamless, responsive, and world-class. Duties Email enquiries and inbound calls Order processing in SAP Customer follow-up and troubleshooting Digital support (chat function coming soon) Collaboration with Sales, Logistics, and Operations Skills & Experience: Strong phone manner – able to take charge of a call, steer it efficiently, and tailor tone depending on the caller’s mood and needs Adaptability – our business model evolves quickly, and you’ll need to flex with it Systems aptitude – comfortable with SAP, Salesforce, Teams, phone and web-based platforms Detail-focused – accuracy is key across orders, documentation, and follow-up A passion for customer experience – someone who genuinely enjoys solving problems for people Resilience – able to stay positive in a dynamic, sometimes demanding environment How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Pemulwuy
- $70000 per annum, Benefits: + Super
Benefits Office is located in Pemulwuy, 2145 Permanent full time opportunity $70,000+ Super Exceptional training provided. About the company A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices. Offering warehousing, distribution, Clinical Trial logistics support, Secondary Packaging, Accounts management, Customer Service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia. About the opportunity Joining a team of 9 in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided, under the Duties Day to day management of your own portfolio of principles ( clients). Managing inbound and outbound product deliveries. Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders. Answer 20-30 calls per day answering enquiries from customers and principle clients alike. Problem solve to ensure successful patient outcomes Provide product knowledge to enquiring customers. Reporting on fulfilment and stock availability for customers and commercial teams. Liaise with medical practitioners and other stakeholders responsible for optimal patient care Skills and Experience Customer service experience in the Medical Device or Pharmaceutical industry preferred. SAP experience necessary. Excellent verbal and written communication skills with internal and external stakeholders. High attention to detail, understanding the urgency for accuracy within this industry. Ability to maintain quality of work in a fast paced, high pressure environment. Excellent problem solving capabilities, and a willingness to investigate cases. Culture The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller. Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic. How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Service Coordinator
- Belrose
- $65000 - $70000 per annum, Benefits: + Super
Benefits: Competitive salary: $65,000 - $70,000 + Super (based on experience) Convenient Belrose location with free on-site parking Beautiful, modern office environment Flexible hybrid working: dual screens and ergonomic setup provided for WFH Positive, inclusive culture with a strong emphasis on internal promotions and professional development Supportive leadership from managers who've been in your shoes About the Company: Join a global leader renowned for supplying hospitals and clinics across Australia, New Zealand, and Asia with cutting-edge medical devices and technologies. With over 1000 dedicated employees, our client fosters an engaging workplace culture driven by collaboration, continuous learning, and exceptional customer care. Be part of a company passionate about making a meaningful difference in healthcare. About the Role: As a Technical Service Coordinator, you’ll play a critical role connecting healthcare customers with our expert engineering team, ensuring vital medical equipment remains operational. Reporting to an experienced and supportive Service Manager, you’ll become part of a dynamic, close-knit team supporting Australia and the Philippines. This is not an IT role; you'll focus on coordinating service logistics, customer care, and administrative support to enhance service excellence. Your Responsibilities: Act as the primary contact for hospitals, clinics, and field engineers reporting equipment issues Coordinate and monitor service requests using Salesforce and SAP S4 HANA Check service contracts, issue quotes, and manage purchase orders Liaise proactively with sales, procurement, inventory, and engineering teams to ensure seamless customer experiences Support and manage logistics for field service and equipment repairs Schedule installations and manage equipment relocations Provide clear, timely communication with customers and internal stakeholders Your Skills and Experience: Minimum 2 years’ experience in Service Coordination or Customer Service roles, ideally within Medical Devices, Pharmaceuticals, or FMCG Exceptional verbal and written communication skills High attention to detail and the ability to handle pressure effectively Experience with order processing systems, ideally SAP S4 HANA Strong stakeholder management, easily interacting with customers and internal teams Enthusiastic, proactive learner with a customer-focused mindset Experience using Salesforce advantageous but not essential How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Belrose
- $65000 - $67000 per annum
Benefits: $65,000 + Super Great opportunity for career growth Work within a well-established Australian Medical Device organization About the Company: A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security. About the Opportunity: As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Key Responsibilities: Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP. Maintain accurate customer records within Salesforce. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Pemulwuy
- $70000 per annum, Benefits: + Super
Benefits Office is located in Pemulwuy, 2145 Permanent full time opportunity $70,000+ Super Exceptional training provided. About the company A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices. Offering warehousing, distribution, Clinical Trial logistics support, Secondary Packaging, Accounts management, Customer Service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia. About the opportunity Joining a team of 9 in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided, under the Duties Day to day management of your own portfolio of principles ( clients). Managing inbound and outbound product deliveries. Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders. Answer 20-30 calls per day answering enquiries from customers and principle clients alike. Problem solve to ensure successful patient outcomes Provide product knowledge to enquiring customers. Reporting on fulfilment and stock availability for customers and commercial teams. Liaise with medical practitioners and other stakeholders responsible for optimal patient care Skills and Experience Customer service experience in the Medical Device or Pharmaceutical industry preferred. SAP experience necessary. Excellent verbal and written communication skills with internal and external stakeholders. High attention to detail, understanding the urgency for accuracy within this industry. Ability to maintain quality of work in a fast paced, high pressure environment. Excellent problem solving capabilities, and a willingness to investigate cases. Culture The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller. Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic. How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Service Coordinator
- Belrose
- $65000 - $70000 per annum, Benefits: + Super
Benefits: $65,000 - $70,000 + Super, experience dependent Belrose location, free on-site parking Beautiful office setup, PLUS double screens and ergonomic workspaces provided for WFH once trained Positive company culture focused on internal promotions, and team development Work with a leader who've walked in your shoes and are focused on building a cohesive, motivated team About the Company: Our client is a global leader in medical devices and equipment, supplying hospitals and clinics across Australia, New Zealand, and Asia with innovative, life-enhancing technologies. With over 1000 staff and a culture built on collaboration, continuous improvement, and customer care, they’re passionate about delivering the highest standard of service to healthcare professionals. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. About the Opportunity: Reporting to a supportive and people-focused Service Manager, you’ll join a team of 14 Technical Coordinators across Australia and the Philippines. This is a backfill role, as the team continues to strengthen after a period of change and growth. You’ll coordinate service cases, allocate technicians, create quotes, and collaborate with multiple internal departments to ensure world-class support is delivered. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. Key Responsibilities: First point of contact for hospitals, clinics, and field engineers logging equipment faults or service requests Triage, track and update jobs in Salesforce and SAP S4 HANA Check contract coverage and coordinate quotes and purchase orders for billable work Liaise with sales, procurement, inventory and engineering teams to keep customers updated throughout the process Support field service and workshop-based repair processes Coordinate new equipment installs and site relocations Troubleshoot issues, follow up on tickets and maintain clear, professional communication Skills and Experience: At least two years in Service Coordination / Customer Service Representative role in the Pharmaceutical, Medical, or FMCG industries Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Order Processing experience is necessary, ideally in SAP S4 HANA Exceptional stakeholder management skills, liaising effortlessly between customer, engineering, sales and warehousing teams. Must have the enthusiasm and passion to learn Familiarity with Salesforce is valued How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences