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Kelly-Ann Pedersen

Kelly-Ann Pedersen
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Kelly-Ann Pedersen

Senior Recruitment Consultant - Business Support

I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.

The kinds of titles I typically hire for are:

  • Customer Service Representative

  • Customer Service Supervisor

  • Customer Service Team Leader

  • Customer Service Manager

  • Inside Sales Representative

  • Inside Sales Manager

  • Technical Customer Support Representative

  • Technical Customer Support Manager

With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals. 

I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.

As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.

I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.

Jobs by Kelly-Ann Pedersen.

Customer Service

Customer Service Representative

  • Pemulwuy
  • $70000 - $74000 per annum, Benefits: + Super

Benefits   Office is located in Pemulwuy, 2145 Permanent full time opportunity $70,000+ Super Exceptional training provided and ongoing exposure to the pharmaceutical industry   About the company  A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices. Offering warehousing, distribution, clinical trial logistics support, secondary packaging, accounts management, customer service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia.   About the opportunity  Joining a team of 9  in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided.   Duties  Day to day management of your own portfolio of principals ( clients) Managing inbound and outbound product deliveries Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders Answer 20-30 calls per day answering enquiries from customers and principal clients alike. Problem solve to ensure successful patient outcomes Provide product knowledge to enquiring customers Reporting on fulfilment and stock availability for customers and commercial teams Liaise with medical practitioners and other stakeholders responsible for optimal patient care    Skills and Experience  Customer service experience in the Medical Device or Pharmaceutical industry preferred. SAP experience necessary. Excellent verbal and written communication skills with internal and external stakeholders. High attention to detail, understanding the urgency for accuracy within this industry. Ability to maintain quality of work in  a fast paced, high pressure environment. Excellent problem solving capabilities, and a willingness to investigate cases.   Culture  The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller.  Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic.   How to Apply  Click apply or email me, Kelly-Ann Turner, Senior Recruitment Consultant on kapedersen@hpgconnect.com or a confidential discussion.    About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.    Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.

Jane Nichols
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Jane Nichols

Divisional Manager - Business Support

Jo Turner
Meet Jo

Jo Turner

Divisional Manager - Business Support, Operations and Life Sciences